Always separate the person from the behaviour. We all make mistakes, we all do and say silly things from time to time. Refrain from labelling and criticizing people, especially in public. If you have something negative to say, try to re-frame it in the positive. For example, instead of saying “you’ve screwed up today” say “you had done much better yesterday and we want to see more of that tomorrow”.
If you want to become great at managing people, consider taking this life-changing workshop: Improve Your Important Relationships
